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PocketLingo for Smartphone FAQ

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How can I download the product I purchased?

You should have been prompted to download the product you purchased at the time you purchased. If you weren't however, or need to redownload for any reason, the links to all of our products can be found in our product support section.


My registration code doesn't work...

Since PocketLingo 2.0 is one application through which all version 2 dictionaries are accessed, users should check that the title at the top of the registration screen matches the product they were given a registration key for. Please also check that the version of PocketLingo you have download matches the version in your sales record. To check the version of PocketLingo, tap on the "Help" menu, and tap "About PocketLingo...", the version is listed in the Title Bar of the window.


The dictionary file installed successfully but it doesn't show up on my Smartphone...

Please note that PocketLingo 2.0 acts as one program through which you access all your 2.0 dictionaries. For example, if you purchase PocketLingo College 2.0 and Thesaurus 2.0, you will only see one PocketLingo 2.0 icon on your applications list. To switch between your various dictionaries while inside the program, press the Right Soft Key to open the Menu, then select the Dictionaries entry, and finally select the dictionary you want to view.


PocketLingo Error Message: Dictionary Not Found

When this happens, it is usually because there was not enough space to install the dictionary files onto your device, and so the installation failed. To check how much space is available on your device:

  1. Open the Programs/Start menu and find and open "Settings".
  2. Select the "About" option.
  3. The amount of Available Storage appears on the About screen, you may need to scroll to see it.

I've read all the FAQs but I'm still having trouble. / I have a suggestion on how to improve PocketLingo.

Please fill out our contact form with your problem or suggestion.